Returns & Exchanges

At Narwal India, we are committed to ensuring your home automation experience is seamless. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 30 days of delivery, provided the device is in its original packaging.

1

Initiate Request

Log into your account and navigate to the 'My Orders' section to select the Narwal product you wish to return and submit a formal request.

2

Quality Assessment

Our technical support team will conduct a remote diagnostic check or review your submitted photos to verify the condition of the unit and accessories.

3

Secure Packaging

Once approved, carefully pack the robot vacuum and base station in the original box with all internal padding to prevent damage during transit.

4

Refund Processing

After our warehouse receives and inspects the hardware, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing